Frequently asked questions
If you discover any problems in the apartment that need fixing, you can let the Service Office know and we'll fix it as soon as we can.
PHONE - OPEN 24/7
E-POST:
CHAT:
Chat with us HERE
You will find login information on the SMS you received after check-in and on the information sheet hanging by the front door of your apartment.
Your room/apartment will be cleaned and ready for check-in from 15:00. You can check in any time after 15.00 and throughout the day.
In Oslo, you can check in at our check-in machines in Skovveien 8, Bygdøy allé 53, Helgesens gate 1, Arbins gate 3 or Huitfeldts gate 19.
In Stavanger you can check in via check-in machines in Pedersgata 7, The Villa (Nygata 24), Frogner House - Sirkus Renaa
When you arrive at the building, ring the bell if the door is not open and we will open the door for you. Inside the building you will find a check-in machine, where you enter your name or reference number.
If you have not paid for your booking in advance, you pay by card at the machine. We do not accept cash.
Finally, you receive a key card and information about your apartment by SMS and email.
Reservations in Verksgata 12 will receive a code sent by SMS on the day of arrival. The code gives access to the building and to your apartment.
Here you can see the opening hours for our Service Offices in Oslo and Stavanger.
Here you will find check-in machines:
OSLO:
Frogner House Skovveien
Frogner House Bygdøy allé
Frogner House Grünerløkka
Frogner House The National Theatre
Frogner House Vika
STAVANGER:
Frogner House Pedersgata
Frogner House Circus Renaa
The Villa - Nygata 24
If you are coming by car, we recommend that you check the best route on Google Maps.
If you arrive by public transportation:
Frogner House Skovveien 8: This address has a check-in machine
From the airport: If you arrive in Oslo by airplane train, get off at Nationaltheatret station and choose the Parkveien exit. From there it is about a 10-minute walk to Skovveien 8. If you prefer a taxi from Nationaltheatret station, choose the other exit.
From the city center: Tram no. 12 (get off at Niels Juels gate), tram 13 and bus no. 30 and 31, get off at Solli plass, from there it is a 5-minute walk to the reception.
Frogner House Bygdøy allé 53: This address has a check-in machine
From the airport: If you arrive in Oslo by airplane train, get off at Nationaltheatret station, choose the exit towards Parkveien. From there it is a five-minute walk to Solli plass where you can take bus 30/31 - Stop: Frogner Kirke. If you prefer a taxi from Nationaltheatret, choose the other exit.
From the city center: Bus no. 30 and 31 stops nearby. Get off at the stop called Frogner Kirke, from there it takes less than 1 minute to walk to the reception.
Frogner House Nationaltheatret: Arbins gate 3 - this address has a check-in machine
If you arrive in Oslo by Flytoget, get off at Nationaltheatret station, choose the exit towards Parkveien. From there it is a five-minute walk to the address.
From the city center: Bus no. 31 (Snarøya) from Tollboden to Nationaltheatret. From there it is a 5-minute walk to the address.
Frogner House Grünerløkka: Helgesens gate 1 - this address has a check-in machine
From the airport: If you arrive in Oslo by Flytoget, get off at Oslo Central Station, choose the main exit towards Oslo S. From there, take tram no. 11, 12 or 18 from Jernbanetorget to Birkelunden. From there it is a 7-minute walk to the address.
From the city center: Take tram no. 11, 12 or 18 from Jernbanetorget to Birkelunden. From there it is a 7-minute walk to the address.
Frogner House Vika: Huitfeldtsgate 19 - this address has a check-in machine
If you arrive in Oslo by Flytoget, get off at Nationaltheatret station, choose the exit towards Parkveien. From there it is a five-minute walk to the address. From the city center: Take tram no. 12 (Majorstuen) from Jernbanetorget to Ruseløkka. From there it is less than five minutes to walk to the address.
Frogner House Slottsparken: Colbjørnsens gate 3 - The nearest check-in machine is in Skovveien 8.
Frogner House Dronningparken: Colbjørnsens gate 4 - The nearest check-in machine is in Skovveien 8.
Frogner House Solli: Gustav Bloms gate 4 - The nearest check-in machine is in Skovveien 8.
Frogner House Oscars gate: Oscars gate 86 - The nearest check-in machine is in Skovveien 8.
Frogner House Uranienborg: Camilla Collets gate 19 - the nearest check-in machine is in Skovveien 8.
Frogner House Bislett: Frydenlunds gate 2 - The nearest check-in machine is in Skovveien 8.
Frogner House Bogstadveien: Underhaugsveien 15 - The nearest check-in machine is in Skovveien 8.
We recommend that you use the travel planner at entur.org or download the Entur app. Here you can read more about public transportation. Tickets can be purchased at Narvesen, 7/11, Deli de Luca, or in the Entur app.
Oslo
In Skovveien 8 and at Bygdøy alle 53, it is possible to store luggage for a shorter period of time. Storage of luggage is at your own risk.
Stavanger
At Frogner House - Sirkus Renaa it is possible to store luggage for a shorter period of time. Storage of luggage is at your own risk.
Check-in is guaranteed from 15:00 and check-out no later than 11:00. Early check-in and late check-out are subject to availability and must be arranged with the Service Office on the same day. Remember that in case of an extension, you must visit the Service Office in Skovveien 8/Lagårdsveien 61 to update your key.
You can either book your stay on our online booking or contact us directly by email or phone. If you have a contract price or gift card, please contact us directly.
Should you wish to extend your stay, please contact us. We will be more than happy to help you.
Remember that you need to come by the Service Office to update your key cards.
If you have booked through a third party, all changes and cancellations must be made through them.
If your booking is made through our website, you can easily cancel by logging in to your profile on frognerhouse.no.
If the booking is made directly with us, please contact us.
The cancellation and change conditions must be stated in the confirmation you have received. All cancellations must be made in writing.
Yes, you will receive a confirmation email. It is important that you review this and make sure it is correct. If something is not correct, please contact us as soon as possible. If you have booked through a travel agency, you will receive the confirmation from them.
Payment is due at check-in at the latest. You can pay by card or by using VIPPS #78077. If you use VIPPS, please note the reservation number you have received from Frogner House Apartments (6 digits). We do not accept cash payment.
If the booking is non-refundable, payment has been made before check-in.
If you have a gift card you wish to use, please state this when you order.
If the stay is to be invoiced, this must be approved by our accounting department well in advance of arrival. We only invoice Norwegian-registered companies.
Contact us if you want a corporate agreement.
Guests must be over 18 years of age to book and check in with us on weekdays. On weekends and public holidays, the age limit is 25 years. Other guests in the party may be under the age limit.
Frogner House reserves the right to refuse persons according to our general terms and conditions.
We reserve the right to take a deposit. The deposit will be released upon check-out. Please note that it may take a couple of days for the amount to be fully cleared. It depends on which bank you use.
We do not take cash deposits, only credit and debit cards.
We do not require a deposit for bookings that are guaranteed by a company.
If you work for a company that needs accommodation in Oslo or Stavanger, we can offer contract prices. Contact us for a non-binding offer.
Yes, we have normal hotel service and clean and tidy your room. We change towels every 3 days, and bed linen every 6 days.
However, if you are staying for more than 30 consecutive days, you must clean the apartment yourself during your stay unless you wish to purchase this service. You can read more about this and order it under Additional services.
For regular shorter stays, normal hotel service applies. Here we change towels every 3 days, and new bed linen every 6 days. On these service days, we replenish paper, soap and empty rubbish.
If you stay continuously for longer periods (over 30 days) in one of our serviced apartments, you can order cleaning of the apartment from our additional services, then in addition to the cleaning, we will provide; toilet paper, garbage bags, sponge, cloth and kitchen towel.
For long-term stays (over 30 days), consumables such as soap and washing tablets are not replenished. More information about our cleaning services can be found here. For booking, please contact us.
For stays of less than 30 nights, we will change towels every 3 days and change bed linen every 6 days. We also take the garbage with us when we visit.
For stays over 30 days, this is not included with us, but this is an extra service that you can book if desired. If you book cleaning during your stay, this will be changed.
Book cleaning (only for stays longer than 30 days) here.
We use electronic key cards, and if you should lose one of these, or get locked out of your apartment, you can get help from our Service office in Skovveien 8 (Oslo) and Frogner House - Sirkus Renaa (Stavanger). Contact us if you need help.
If you need help from our night guards to get in (between 23.00-08.00), there will be a night guard surcharge of NOK 1,000.
Several of our addresses in Oslo have their own mailboxes: Underhaugsveien 15, Frydenlundgata 2A, Gustav bloms gate 4, Camilla Collets 19, Colbjørnsens gate 3, Colbjørnsens gate 4, Huitfeldtsgate 19 and Helgesens gate 1.
You can mark your mailbox during your stay, just remember to unmark it when you check out.
If you have something of greater value or live at an address without a mailbox, you can send mail to our Service Office. We will then contact you when the mail arrives, and you can pick it up at the Service Office.
Postal address in Oslo: Skovveien 8, 0256 Oslo.
Postal address in Stavanger: Lagårdsveien 61, 4010 Stavanger.
As a guest, you are obliged to familiarize yourself with Frogner House Apartments fire instructions. An overview of escape routes can be found near your front door. If the fire alarm sounds, it is important that you exit the apartment and stand and wait outside the building until one of our staff gives the all-clear signal. Under no circumstances should you try to turn off the alarm yourself or disconnect the smoke detector from your apartment.
Any attempt to dismantle smoke detectors in your apartment may result in you being held liable for all damages and consequences if a fire occurs in your apartment or building.
The apartment must be quiet between 23:00 and 07:00. No noise, loud music and partying are not allowed in our apartments. Violation of our rules may result in eviction and a fine for disturbance.
In Underhaugsveien 15 and Huitfeldts gate 19 we have storage units that we can rent out for a longer period. We also have an agreement for our guests with a professional storage operator that is recommended Contact us to check availability and further information.
Storage is also available in Stavanger. Contact the Service Office at Frogner House - Sirkus Renaa for more information.
Should you wish to extend your stay, please contact us. We will be more than happy to help you.
Remember that you must visit the Service Office to update your key cards.
We will clean your apartment when you check out. All you need to do is make sure that you have brought your personal belongings (clothes, food, toiletries, etc.) and disposed of all trash. We appreciate if you fill and start the dishwasher before you leave the apartment.
For stays over 30 days, there will be a fixed laundry fee added to the bill charged at check-in.
When you check out, you don't need to come back to our service office. You can leave your key cards in the mailbox marked "Express check-out" at the main entrance of the address where you live.
Contact us if you have forgotten something. We will search and let you know as soon as possible, whether it has been found or not. If we find it, we can forward it for a fee, or you can come and collect it from us at Skovveien 8 (Oslo) and Frogner House Sirkus Renaa (Stavanger). We keep lost items for 3 months. Please note that we do not keep food and drink due to hygiene. We also do not keep soap/shampoo/conditioner.
Frogner House Apartments has 16 different addresses in Oslo and Stavanger.
In Oslo, you'll find us in the areas of Frogner, Vika, Homansbyen, Grünerløkka and Bislett. All our apartments are located a short distance from public transportation and city amenities.
In Stavanger, all apartments are located in or within walking distance of the city center. Verksgata 12 and Pedersgata 7 with a short distance to all the city's amenities, Frogner House Sirkus Renaa in Paradis and The Villa in the middle of the square.
More information about the different apartment buildings, apartment sizes and facilities can be found under addresses. Here you can read about all the different areas and addresses.
Several of our buildings have an elevator, but some are small. There may be stairs and level differences before you reach the elevator.
In Oslo we have an elevator in:
- Skovveien 8
- Underhaugsveien 15 (elevator directly from the entrance),
- Arbins gate 3 - Oppgang B (no elevator in the A entrance),
- Huitfeldts gate 19
- Oscars gate 86 (elevator directly from the entrance)
- Camilla Collets vei 19
- Frydenlundgata 2
- Gustav Bloms gate 4 (elevator directly from the entrance)
- Arbins gate will get a new elevator in spring 2024
In Stavanger we have an elevator in:
- Verksgata 12,
- Frogner House Sirkus Renaa (Lagårdsveien 61)
- The Villa
- Pedersgata 7
All rooms and apartments have a kitchenette with the most necessary glassware, porcelain and kitchen utensils. The exception is the hotel The Villa, where only the suites have kitchens. The larger apartments have fully equipped kitchens. Regardless of the type of apartment you stay in, you will always have the opportunity to cook your own meals.
In Stavanger, we have a couple of apartments with universal design in Lagårdsveien 115 in Stavanger. Unfortunately, we do not have any other apartments adapted for the disabled. You are welcome to contact us as there may be apartments that still suit your needs.
We allow this at most of our addresses, except Skovveien 8, Bygdøy alle 53, Huitfeldts gate 19, Helgesens gate 1, Verksgata 12 and Pedersgata 7.
If you bring a pet, there is an additional charge for extra cleaning to maintain a hypoallergenic environment.
Stays under 14 days: 850 NOK (lump sum)
Stays over 14 days: 3,500 NOK (lump sum)
If you wish to bring animals, this must be approved before arrival. Please contact us.
No, smoking is prohibited in all our apartments. We charge a fee of NOK 5,000 if smoking is allowed in one of our apartments.
We have a range of additional services. For more information, please visit our additional services page.
Yes, we offer breakfast delivered to your door (some addresses in Stavanger do not have this service).
At Frogner House Sirkus Renaa you can have breakfast delivered to your door, or you can eat in the restaurant, which has its own first-class award-winning bakery.
In Oslo, breakfast is delivered by Samson Bakery, Oslo's oldest bakery.
In Stavanger, breakfast is delivered by Sirkus Renaa.
To order, please contact us.
Breakfast can be ordered up until 16:00 the day before and left outside your door in the morning, from 07:15 on weekdays and 09:00 on weekends. Breakfast cannot be ordered at special times.
You can order standard, vegetarian, gluten and lactose-free breakfast. Read more about this under additional services.
We prepare beds based on the number of people your reservation is for. If you want extra beds, cots or highchairs, this is possible at most of our addresses:
Extra bed: Kr. 220 kroner per night
Crib: Kr. 220 kroner per night
High chair: Kr. 50 kroner per night
Contact us and we will arrange this before you check in. If you let us know upon arrival, we cannot guarantee that we have this available.
We cannot add extra beds at the following addresses: Gustav Bloms gate 3, Frydenlundgata 2, Camilla Collets vei 19, Verksgata 12 and Peders gata 7. These addresses can only accommodate guests based on the beds in the apartment.
Yes, we are happy to book transportation for you via our partner:
Oslo: Nordic Drive
Stavanger: GT Service
Prices depend on distance and number of people, more information can be found on our site: Airport transfers.
Oslo
There is street parking in the areas around all our addresses. Here you must check the signs to see if parking is permitted and how long you can stay parked.
There are also several parking garages in the Solli, Vika and Bislett areas. The parking garages around the city are owned and operated by different companies, so check their websites for more information, Europark, OnePark and Aimo Park.
It is also possible to book parking in the backyard of Underhaugsveien 15. For long-term parking at this address, please check availability and book on the website leieparkering.no. For short-term parking, download the app "ParkID".
We also have a small number of parking spaces for rent at Oscars gate 86 and Huitfeldts gate 19. The price is NOK 400 per day or NOK 3500 per month. Parking spaces are offered if we have availability, so pleasecontact us if you want to book.
Stavanger
Right next to Lagårdsveien 61 there is a parking garage that has parking available for guests. The parking garage is operated by OnePark. For reserving a space and payment, parking meters inside can be used, or you can download the parking garage's app.
There is street parking in Stavanger city center. Here you must check the signs yourself to see if parking is permitted and how long you can stay parked.
The closest parking garage to Verksgata 12 and Nygata 24 is P-Jorneholmen. It is located at the end of Klubbgaten towards the sea. We also rent long-term parking for 3 months or longer in Verksgata 32 for 3500, - per month. Contact us if you want to book.
Laundry facilities are available at all our addresses (except The Villa), either in your room/apartment or in the shared laundry room. Use of washing machines is free of charge. Irons and ironing boards are available in all apartments. You must buy your own detergent.
We have free Wi-Fi and cable TV. There are of course bed linen and towels in the apartment on arrival, as well as a soap and shampoo dispenser. We change towels every 3 days and bed linen every 6 days. We also take the garbage with us when we first visit. Of course, we wash after check-out.
However, if you are staying continuously for more than 30 days, cleaning of the apartment is not included but can be ordered as an additional service. Read more about our additional services.
You will also find a hairdryer, iron and ironing board in the apartment, and all our addresses have access to free use of a washing machine, either in the apartment or in common areas. You can cook in all apartments. None of the apartments have a telephone. The exception here is the hotel The Villa, where there is no washing machine or kitchen in the rooms.
