RESERVATIONS

The number of apartments, prices, checking in, cleaning and other services to be provided by Frogner House Apartments, hereafter FHA, shall be shown on the confirmation of order. Whilst FHA attempts to satisfy all special requests, FHA does not guarantee that such requests can be accommodated. Residents must be over the age of 18 (25 for renting during weekends and holidays). Upon arrival, FHA will request a photo identification and authorisation from credit card.

Your reservation is not guaranteed before we have cc details or confirmation from the company or travel agency. We do not accept cash.

 

VALIDITY OF AGREED RATE

The agreed rates are binding on both parties. However, FHA reserves the right to adjust prices in the event of changes due to increased taxes and duties or other circumstances that are beyond the control of FHA. FHA will document these cases carefully and communicate the changes to the customer minimum 1 month before they are implemented. For cancellations of more than 20% of the number of nights booked, which means that the original discount period is not maintained, FHA reserves the right to adjust the daily prices for the entire period of accommodation.

 

PRE-AUTHORISATION

Under certain circumstances FHA will require a pre-authorisation of a credit card. The pre-authorisation is used to cover incidental items including (but not limited to) breaches of terms and conditions, breakages, damages to the apartment or cleaning above the normal level due to the apartment being left in an unacceptable state of cleanliness. The deposit will be released at time of check-out, when the apartment has been checked and is in good condition. Please be advised that the time it takes to release the deposit depends on the guest’s bank.

 

PAYMENT

Payment is required latest at time of check-in. Payment can be made by credit card or prepayment by bank transfer. In case of long-term rental, agreement of monthly payment can be arranged. Always in advance. The customer is responsible for all unsettled bills. All extra services are to be paid when ordered. We accept the following card types; Visa/Mastercard/Maestro.

When the bill is to be settled by invoice, FHA will do a credit check of the company before arrival. Invoice transaction fees applies.

 

CANCELLATION OF OVERNIGHT ACCOMMODATION AND OTHER GOODS AND SERVICES

All cancellations and amendments related to booking shall be notified to FHA in writing in order to be valid. Other terms may apply if reservation has been made via FHA’s website or third party sites.

Cancellations and amendments of short-term rental (1-6 nights):
Any cancellations / amendments made later than 16:00 on the day of arrival will be charged in their entirety for up to three days from the day of cancellation. Failure to turn up without notification (no-show) will be charged 100%

Cancellations and amendments of long-term rental (7 -89 nights):
Any cancellations / amendments made later than 7 days prior to the day of arrival will be charged in their entirety for up to seven days from the day of cancellation. Failure to turn up without notification (no-show) will be charged for up to 7 days.

Cancellations and amendments of extended stays (90 + nights):
Any cancellations / amendments made later than 14 days prior to the day of arrival will be charged in their entirety for up to 14 days from the day of cancellation. Failure to turn up without notification (no-show) will be charged for up to 14 days.

Companies with agreements might be subject to a different cancellation and amendment policy.

AVAILABILITY AND USE OF APARTMENT

• Check-in is at 15:00 and early check-in requests cannot be guaranteed.
• Check-out is at 11:00. Late check-outs have to be agreed with FHA prior to check-out time. FHA reserves the right to remove a guest’s belongings from the apartment if the guest has failed to check out by 11:00 on the agreed date of departure, and FHA accepts no liability for any loss of or damage to these items whatsoever. FHA will charge one night extra accommodation.
• Sub-letting of apartment is prohibited. The apartment is only to be used for the purpose of agreed accommodation.
• FHA do not allow parties in the apartment and are allowed to remove guests that to not follow the instructions.
• FHA reserves the right to terminate the tenancy of any tenant that creates nuisance.
• FHA reserves the right to enter into apartments if there is need for it during the tenancy. Natural situations will be: agreed cleaning, reported faults / maintenance, suspicion of water leakage, fire or other damages / maintenance. Every month an unannounced inspection round will be conducted by the Housekeeping Department.

 

LIABILITY FOR DAMAGE

The guest shall be responsible for any damage caused to FHA as a result of negligent or willful behavior on the part of the tenant. Any damage or defects caused during occupancy or when checking out will be repaired by FHA at the customer’s expense. The customer will be charged for the time spent on such repairs or for replacements.

All of our apartments are smoke-free, and non-compliance with such will be subject to a fine of NOK 5000.

It is not allowed to keep pets in the apartments, unless other has been agreed in writing and non-compliance with such will be subject to a fine.

Check-out cleaning for stays under 90 nights is included. When checking out the apartments shall be left in a condition as good as it was

when checking in. Negligent use resulting in a need for extra cleaning will be charged to the customer. Stays longer than 90 nights requires an extra cost for check-out cleaning. See separate pricelist.

FHA accepts no responsibility for loss or damage to guest’s property. FHA encourages all guests to carry travel/ home contents insurance in the unlikely events of such incidents.

The guest shall be responsible for preventing fire, both when using the kitchen and by ensuring that the panel heaters are not covered. Any negligence resulting in fire or an emergency call-out by the Fire and Rescue Service will be charged in accordance with the cost of any such call-outs. The residents are obligated to read the FHA fire instructions, which are placed in every apartment.

 

COMPLAINTS

Any complaints made by guests or the person making the booking shall be submitted to FHA in writing as soon as possible and no later than the day of departure.

 

OVERBOOKING

In the unlikely event of overbooking, FHA shall undertake to provide similar services within the organization or another company within reasonable proximity of the apartments.

 

COURT OF VENUE

Any disputes that might arise between the parties to this agreement or on a different basis, or between guests and FHA, shall be dealt with by the Norwegian courts.

FHA offers free Wi-Fi to all our guests. The service is delivered for free, and complains do not give right for compensation.

 

FORCE MAJEURE

Any events occurring outside the control of the contractual parties – e.g. strikes, lockouts, fire, etc. which make it impossible to comply with the obligations contained in this agreement – gives the right to terminate the agreement without liability.