Frequently Asked Questions2022-09-27T09:20:19+02:00

Frequently Asked Questions

Do you offer laundry services?2023-07-27T09:44:40+02:00

There are laundry options at all our addresses (does not apply to The Villa), either in the room/apartment or in a shared laundry room. Use of washing machines is free. Iron and ironing board are available in all apartments. You buy detergent yourself.

Do you offer parking facilities? Can I park my car in the vicinity of the apartment?2023-07-27T09:45:40+02:00

Oslo

There is street parking in the areas around all our addresses. Here you have to check the signage yourself to see if parking is permitted and how long you can park.

There are also several car parks in the Solli, Vika and Bislett areas. The car parks around the city are owned and operated by different companies, so check their websites for more information, Europark, OnePark and Aimo Park.

It is also possible to book parking in the backyard of Underhaugsveien 15. For long-term parking at this address, please check availability and book on the website leieparkering.no. For short-term parking, download the “ParkID” app.

We also have a small number of parking spaces for rent at Oscars gate 86 and Huitfeldts gate 19. The price is NOK 400 per day or NOK 3,500 per month. Parking spaces are offered if we have availability, so please contact us if you would like to book.

Stavanger

Right next to Lagårdsveien 61 there is a car park that has parking available for guests. The car park is operated by OnePark. Parking machines inside can be used to reserve a space and pay, or you can download the car park’s app.

There is street parking in the center of Stavanger. Here you have to check the signs yourself to see if parking is permitted and how long you can park.

The closest car park to Verksgata 12 and Nygata 24 is P-Jorneholmen. It is located at the end of Klubbgaten towards the sea. We also rent long-term parking for 3 months or longer in Verksgata 32 for NOK 3,500 per month. Contact us if you want to order.

Do you offer transportation?2023-07-27T09:31:45+02:00

Yes, we are happy to book transport for you via our partners:

Oslo: Nordic Drive

Stavanger: GT Service

The prices depend on the route and the number of people, you can find more information on our page: Airport transport.

Is it possible to order an extra bed / cot / children’s high chair?2023-07-27T09:48:53+02:00

We prepare beds based on the number of people for whom your reservation applies. If you want extra beds, cots or that we put in highchairs, this is possible at most of our addresses:

Extra bed: NOK NOK 220 per night

Children’s bed:: NOK NOK 220 per night

Children’s chair: NOK NOK 50 per night

Contact us and we will arrange this before you check in. Please ket us know prior to arrival, as we cannot guarantee that we will have this available by late notice.

We cannot place extra beds at the following addresses: Gustav Bloms gate 3, Frydenlundgata 2, Camilla Collets vei 19, Verksgata 12 and Peders gata 7. These addresses only have room for guests based on the beds in the apartment.

Do you offer breakfast? How do I order breakfast and how is it delivered?2023-07-27T09:52:13+02:00

Yes, we offer breakfast delivered outside the door (some addresses in Stavanger do not have the service).
At Frogner House Sirkus Renaa, you can have breakfast delivered to your door, or you can eat in the restaurant, which has its own first-class award-winning bakery.

In Oslo, breakfast is delivered by Samson Bakeri, which is Oslo’s oldest bakery.
In Stavanger, the breakfast is delivered by Sirkus Renaa.

For order, please contact us.

Breakfast can be ordered up to 4pm the day before and delivered to your door in the morning, from 07.15 on weekdays and 09.00 at weekends. Breakfast cannot be ordered at special times.

You can order standard, vegetarian, gluten and lactose-free breakfast. Read more about this under additional services.

What additional services do you offer?2022-02-18T08:43:16+01:00

We have a wide range of additional services available to you during your stay.

Please read about our additional services.

Do you offer smoking rooms?2023-07-27T09:53:43+02:00

No, smoking is prohibited in all our apartments. We charge a fee of NOK 5,000 if smoking occurs in one of our apartments.

Are pets allowed?2023-02-16T12:33:49+01:00

We allow pets at most of our addresses. However no pets are allowed at Skovveien 8, Bygdøy allé 53, Huitfeldts gate 19, Helgesens gate 1, Verksgata 12 and Pedersgata 7.

We charge an additional cleaning fee in order to maintain an allergy-friendly environment.

For stays under 14 days: 850 NOK (one-time payment)
For stays over 14 days: 3 500 NOK (one-time payment)

We require pre-approval if you wish to bring pets. Please contact us prior to arrival.

Do you have wheelchair accessible apartments?2023-07-27T09:57:30+02:00

In Stavanger, we have a couple of apartments with a universal design in Lagårdsveien 115 in Stavanger. Unfortunately, we do not otherwise have any disabled-friendly apartments. You are welcome to contact us as there may be apartments that still suit your needs.

Are there cooking facilities in the apartment?2023-07-27T09:58:31+02:00

All rooms and apartments have a kitchenette with the most necessary glass, porcelain and kitchen utensils. The exception is the hotel The Villa, here only the suites have a kitchen. In the larger apartments there is a fully equipped kitchen. Regardless of the type of apartment you will live in, you will always have the opportunity to cook your own meal.

Do the apartment buildings have elevator access?2023-12-05T15:09:46+01:00

Several of our buildings have lifts, but some are small. It may happen that there are stairs and differences in level before you get to the lift.

In Oslo, we have a lift in:
– Skovveien 8
– Underhaugsveien 15 (elevator directly from the entrance),
– Arbins gate 3 – Upstairs B (no elevator in the A upstairs),
– Huitfeldts gate 19
– Oscars gate 86 (elevator directly from the entrance)
– Camilla Collet’s road 19
– Frydenlundgata 2
– Gustav Bloms gate 4 (elevator directly from the entrance)
– Arbins gate will get a new lift during the spring of 2024

In Stavanger we have lifts in:
– Verksgata 12,
– Frogner House Circus Renaa (Lagårdsveien 61)
– The Villa
– Pedersgata 7

Where are the apartments located?2023-07-27T10:10:13+02:00

Frogner House Apartments has 16 different addresses in Oslo and Stavanger.

In Oslo you will find us in the areas of Frogner, Vika, Homansbyen, Grünerløkka and Bislett. All our apartments are located a short distance from public transport and the city’s facilities.

In Stavanger, all apartments are located in or within walking distance of the city centre. Verksgata 12 and Pedersgata 7 with a short distance to all the city’s facilities, Frogner House Sirkus Renaa in Paradis and The Villa in the middle of the square.

More information about the different housing estates, size of the apartments and facilities can be found under addresses. Here you can read about all the different areas and addresses.

I forgot something in the apartment!2023-07-27T10:11:26+02:00

Contact us if you have forgotten something. We will search and let you know as quickly as possible, whether it is found or not. If we find it, we can resend it against payment, or you can come and pick it up from us in Skovveien 8 (Oslo) and Frogner House Sirkus Renaa (Stavanger). We keep forgotten items for 3 months. Please note, we do not keep food and drink for reasons of hygiene. We also do not keep soap/shampoo/conditioner.

Do I need to come to the service office to check-out?2022-02-18T08:45:37+01:00

When you check-out you do not need to come to the service office. You can leave your key card in the mailbox marked “Express check-out” found at the main entrance to your apartment building.

How do I extend my stay?2022-02-18T08:46:00+01:00

Please contact us if you would like to extend your stay. We are more than happy to accommodate. Please note that you will need to pick up new key cards at the service office at Skovveien 8 or Lagårdsveien 61 in Stavanger.

Do I clean the apartment before we check-out?2022-02-18T08:45:52+01:00

We will clean the apartment when you check-out. The only thing you need to do is ensure that you remove all of your personal belongings (clothes, food, toiletries etc.) and that you throw away all garbage. We kindly ask you to load and start the dishwasher before you leave the apartment.

For stays, over 30 days there will be a flat-rate fee charged and payable at check-in.

Do you have longer term storage facilities?2023-07-27T10:13:41+02:00

In Underhaugsveien 15 and Huitfeldts gate 19 we have stalls that we can rent out for a longer period. We also have an agreement for our guests with a professional warehouse operator who is recommended. Contact us to check availability and further information.

In Stavanger there are also storage options. Contact the Service Office at Frogner House – Sirkus Renaa for more information.

Where can I exercise or go to a fitness gym?2022-02-18T08:46:21+01:00

In Oslo, we sell discounted drop-in vouchers to SATS, which has a gym near all our addresses. Read more about this under Additional Services.

You can also read more about SATS and find the nearest studio on their own website sats.no.

When are quiet hours?2023-07-27T10:15:04+02:00

It must be quiet in the apartment between 23:00 and 07:00. Noise, loud music and parties are not permitted in our apartments. Violation of our rules can lead to eviction and fines for disorderly conduct.

Where do I report any maintenance related issues during my stay?2024-02-22T12:44:41+01:00

If you discover problems in the apartment that need fixing, you can let the Service Office know, and we will fix it as soon as we can.

TELEPHONE – OPEN 24/7

+47 930 10 009

E-MAIL:

post@frognerhouse.no

CHAT:

Chat with us HERE

What do I do if the fire alarm goes off?2023-07-27T10:15:53+02:00

As a guest, you are obliged to familiarize yourself with Frogner House Apartments’ fire instructions. You can find an overview of escape routes near your front door. If the fire alarm goes off, it is important that you leave the apartment and wait outside the building until one of our employees gives the go-ahead signal that everything is in order. Under no circumstances should you try to switch off the alarm yourself or disconnect the smoke detector from your apartment.
Any attempt to dismantle smoke detectors in your apartment may result in you being held responsible for all damages and consequences if a fire occurs in the apartment or building.

What is my mailing address?2023-07-27T10:16:55+02:00

Several of our addresses in Oslo have their own mailboxes: Underhaugsveien 15, Frydenlundgata 2A, Gustav bloms gate 4, Camilla Collets 19, Colbjørnsens gate 3, Colbjørnsens gate 4, Huitfeldtsgate 19 and Helgesens gate 1.
You can mark your mailbox during your stay, just remember to remove the mark when you check out.
If you have something of greater value or live at an address without a post box, you can send mail to our Service office. We will then contact you when the mail arrives, and you can pick it up at the Service office.
Postal address in Oslo: Skovveien 8, 0256 Oslo.
Postal address in Stavanger: Lagårdsveien 61, 4010 Stavanger.

What if I lose my keys or get locked out of my apartment?2023-07-27T10:40:49+02:00

We use electronic key cards, and if you lose one of these, or are locked out of the apartment, you can get help from our Service office at Skovveien 8 (Oslo) and Frogner House – Sirkus Renaa (Stavanger). Contact us if you need help.

If you need help from our night guards to get in (between 23.00-08.00), there will be a night guard supplement of NOK 1,000.

How do I connect to the WiFi?2023-12-05T15:12:23+01:00

You will find login information on the SMS you received after check-in, and on the information sheet hanging by the front door of your apartment.

Do you change sheets and towels during my stay?2023-07-27T10:42:22+02:00

For stays of less than 30 nights, we will change towels every 3 days and bed linen every 6 days. We also take the rubbish with us when we first visit.

For stays over 30 days, this is not included with us, but this is an extra service that you can order if desired. If you book cleaning during your stay, this will be changed.

Book cleaning (only for those staying for more than 30 days) here.

Will amenities such as toilet paper and plastic trash bags be refilled during my stay?2023-07-27T10:44:23+02:00

For normal shorter stays, normal hotel service applies. Here we change towels every 3 days, and new bed linen every 6 days. On these service days, we fill up with paper, soap and empty the rubbish.
If you live continuously for longer periods (over 30 days) in one of our serviced apartments, you can order cleaning of the apartment from our additional services, then in addition to the cleaning, we will top up with; toilet paper, rubbish bags, sponge, cloth and kitchen towel.
On long-term stays (over 30 days), consumables such as soap and washing tablets are not refilled. More information about our cleaning offer can be found here. To order, please contact us.

Are cleaning services included during my stay?2023-07-27T10:45:34+02:00

Yes, we have normal hotel service and wash and clean your room. We change towels every 3 days, and bed linen every 6 days.

However, if you stay for more than 30 consecutive days, you clean the apartment yourself during your stay, unless you wish to purchase this service. You can read more about this and order under Additional services.

Do you offer discounted rates for frequent travellers and businesses?2023-07-27T10:46:41+02:00

If you work for a company that needs accommodation in Oslo or Stavanger, we can offer negotiated prices. Contact us for a non-binding offer.

Do I need to pay a deposit?2021-07-05T09:09:49+02:00

We may require a deposit at check-in. The deposit will be refunded upon check-out. The deposit refund can take several business days depending on your bank. We only accept credit and debit cards, no cash deposits.

Bookings with a company guarantee do not require a deposit.

Is there a minimum age requirement?2021-06-02T15:24:27+02:00

The minimum age requirement for weekday rental and check-in is 18. The age limit for weekend/ holiday rental and check-in is 25. Accompanying guests under the age of 18 are permitted.

Frogner House reserves the right to deny access to certain individuals as stated in our general conditions and guidelines.

How do I pay for my stay?2023-07-27T10:49:02+02:00

Payment is made at check-in at the latest. You can pay by card or by using VIPPS #78077. If you use VIPPS, note the reservation number you have received from Frogner House Apartments (6 digits). We do not accept cash payments.

If the order is non-refundable, the payment has been made before check-in.

If you have a gift card that you want to use, you must state it when you order.

If the stay is to be invoiced, this must be approved by our accounting department well in advance of arrival. We only invoice Norwegian registered companies.

Contact us if you want a company agreement.

Will you send me a confirmation of my booking?2021-07-05T09:09:59+02:00

Yes, you will receive a confirmation by e-mail. Please check your reservation carefully and contact us as soon as possible if there are any errors or if you have some changes. If you booked through a travel agency you will receive a confirmation directly from them.

How can I cancel or change my reservation?2023-07-27T10:51:49+02:00

If you have booked through a third party, all changes and cancellations must be made through them.

If your order was made through our website, you can easily cancel by logging into your profile at frognerhouse.no.

If the booking is made directly with us, please contact us.

The cancellation and change conditions must be stated in the confirmation you have received. All cancellations must be made in writing.

How do I extend my stay?2023-07-27T10:52:54+02:00

Please contact us if you would like to extend your stay. We are more than happy to accommodate. Please note that you will need to pick up new key cards at the service office at Skovveien 8 or Lagårdsveien 61 in Stavanger.

How do I make a reservation?2023-07-27T10:54:51+02:00

You can either book your stay on our online booking or get in touch directly by email or phone. If you have a contract price or gift voucher, you must contact us directly.

Do you offer luggage storage?2023-07-27T10:56:41+02:00

Oslo
In Skovveien 8 and at Bygdøy alle 53 it is possible to store luggage for a shorter period. Luggage is stored at your own risk.
Stavanger
At Frogner House – Sirkus Renaa, it is possible to store luggage for a shorter period. Luggage is stored at your own risk.

What is the easiest way to get to the addresses and where are there check-in facilities?2024-01-19T10:29:57+01:00

Here you will find check-in kiosks:

OSLO:
Frogner House Skovveien
Frogner House Bygdøy allé
Frogner House Grünerløkka
Frogner House Nationaltheatret
Frogner House Vika

STAVANGER:
Frogner House Pedersgata
Frogner House Sirkus Renaa
The Villa – Nygata 24

If you come by car, we recommend you check the best route on Google Maps.

If you come by public transport:

Frogner House Skovveien 8: This address has a check-in machine
From the airport: If you arrive in Oslo by train, get off at Nationaltheatret station and choose the Parkveien exit. From there it is approx. 10 minutes to walk to Skovveien 8. See directions. If you prefer a taxi from Nationaltheatret station, choose the other exit.
From the city centre: Tram no. 12 (get off at Niels Juels gate), tram 13 and bus nos. 30 and 31, get off at Solli plass, from there it is a 5-minute walk to the reception.

Frogner House Bygdøy allé 53: This address has a check-in machine
From the airport: If you arrive in Oslo by train, get off at Nationaltheatret station, choose the exit towards Parkveien. From there it is five minutes to walk to Solli plass where you can take bus 30/31 – Stop: Frogner Kirke. If you prefer a taxi from the Nationaltheatret, choose the other exit.
From the city centre: Bus no. 30 and 31 which stop nearby. Then get off at the stop called Frogner Kirke, from there it takes less than 1 minute to walk to the reception.

Frogner House Nationaltheatret: Arbins gate 3 – this address has a check-in machine
If you arrive in Oslo by Flytoget, get off at Nationaltheatret station, choose the exit towards Parkveien. From there it is five minutes to walk to the address.
From the city centre: Bus no. 31 (Snarøya) from Tollboden to the Nationaltheatret. From there it is 5 minutes to walk to the address.

Frogner House Grünerløkka: Helgesens gate 1 – this address has a check-in machine
From the airport: If you arrive in Oslo by Flytoget, get off at Oslo Sentralstasjon, choose the main exit towards Oslo S. From there take tram no. 11, 12 or 18 from Jernbanetorget to Birkelunden. From there it is 7 minutes to walk to the address.
From the city centre: Take tram no. 11, 12 or 18 from Jernbanetorget to Birkelunden. From there it is 7 minutes to walk to the address.

Frogner House Vika: Huitfeldtsgate 19 – this address has a check-in machine.
If you arrive in Oslo by Flytoget, get off at Nationaltheatret station, choose the exit towards Parkveien. From there it is five minutes to walk to the address. From the city centre: Tram no. 12 (Majorstuen) from Jernbanetorget to Ruseløkka. From there, it is less than five minutes to walk to the address.

Frogner House Slottsparken: Colbjørnsens gate 3 – The nearest check-in machine is in Skovveien 8.

Frogner House Dronningparken: Colbjørnsens gate 4 – The nearest check-in machine is in Skovveien 8.

Frogner House Solli: Gustav Bloms gate 4 – The nearest check-in machine is in Skovveien 8.

Frogner House Oscars gate: Oscars gate 86 – The nearest check-in machine is in Skovveien 8.

Frogner House Uranienborg: Camilla Collets gate 19 – the nearest check-in machine is in Skovveien 8.

Frogner House Bislett: Frydenlunds gate 2 – The nearest check-in machine is in Skovveien 8.

Frogner House Bogstadveien: Underhaugsveien 15 – The nearest check-in machine is in Skovveien 8.

We recommend that you use the travel planner at entur.org or download the Entur app. Here you can read more about public transport. Tickets can be bought at Narvesen, 7/11, Deli de Luca, or in the Entur app.

Where and how do I check-in?2023-07-27T11:04:23+02:00

Your room/apartment will be cleaned and ready for check-in from 3 p.m. You can check in at any time after 3 pm and beyond.

In Oslo, you can check in at our check-in machines at Skovveien 8, Bygdøy allé 53, Helgesens gate 1, Arbins gate 3 or Huitfeldts gate 19.

In Stavanger you can check in via check-in machines at Pedersgata 7, Verksgata 12, Frogner House – Sirkus Renaa

When you arrive at the building, ring the bell if the door is not open and we will open the door for you. Inside the building you will find a check-in machine, where you enter your name or reference number. If you have not paid for your booking in advance, you pay by card at the machine. We do not accept cash.
Finally, you receive a key card and information about your apartment by SMS and email.

Reservations in Verksgata 12 will receive a code sent by SMS on the day of arrival. The code gives access to the building and to your apartment.

Here you can see the opening hours for our Service Office in Oslo and Stavanger.

What are your terms?2022-08-04T09:16:05+02:00

You can read our terms and conditions here: General Terms and Conditions

What are your terms?2022-08-04T09:12:42+02:00

You can read our terms and conditions here: General Terms and Conditions

Can I get an early check-in and / or late check-out?2023-07-27T10:55:40+02:00

Check-in is guaranteed from 15:00 and check out no later than 11:00. Early check-in and late check-out are subject to availability and must be arranged with the Service Office on the same day. Remember that in the event of an extension, you must visit the service office in Skovveien 8 / Lagårdsveien 61 to update your key.

What is included in the stay?2023-07-27T09:43:47+02:00

We have free Wi-Fi and cable TV. There are of course bed linen and towels in the apartment upon arrival, as well as soap and shampoo dispensers. We change towels every 3 days and bed linen every 6 days. We also take the rubbish with us when we first visit. Of course, we wash after check-out.

However, if you stay continuously for more than 30 days, cleaning of the apartment is not included but can be ordered as an extra service. Read more about our additional services.

You will also find a hairdryer, iron and ironing board in the apartment, and all our addresses have access to free use of a washing machine, either in the apartment or in common areas. You can cook in all the apartments. None of the apartments have a telephone. The exception here is the hotel The Villa, here there is no washing machine or kitchen in the rooms.

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