Privacy policy

January 2024

Privacy Policy for Frogner House

Your privacy is important to Frogner House. We are concerned with protecting personal data. All processing of personal data in Frogner House must comply with the laws applicable at all times for the GDPR and the Personal Data Act.

This privacy policy provides additional information about what and how the information is collected and what rights you have if personal information about you is registered with Frogner House.

We are responsible for the processing of the personal data that is processed in the points mentioned here in this declaration.

Operation of hotels and apartment hotels

In order to be able to offer accommodation to our guests and to be able to manage bookings, it is necessary for us and our partners to process, among other things, name, address, date of birth, day of arrival, number of nights, payment details, etc. For accommodation under the auspices of company agreements, it will also be registered employer.

Company agreement/Hotel agreement

In order to be able to enter into and practice hotel agreements for the public and private sector, it is necessary to process personal data such as contact person, contact information, name of company/contracting party. In order for the agreement to work, we need to store personal data for the customer’s contact persons for as long as we have an agreement, normally 1-6 years.

Frogner House app for digital key and information

Frogner House has an app solution that you as a guest can use to simplify your stay. If you use this solution, information about your mobile device location will be recorded. This only happens if you have accepted the sharing of location data in the mobile device’s operating system and given your consent in the application that the location can be registered even when the application is not running. If you agree to this, the app will be able to collect data about your device and internet connection, e.g. your operating system, device manufacturer and network ID.

In order to be able to send you messages through the app, we also ask for consent to access notifications/push functionality on your mobile device

Camera surveillance

For our guests’ safety, we have camera surveillance in the common areas of the various hotel properties. The purpose of the camera is to prevent and detect offences. Photos and films are stored for 7 days and then deleted. These images may be shared with the police if there is an offense or criminal case. The camera surveillance is marked on site.


Like most other businesses, we have a legitimate interest in marketing our products and services. If we have an existing customer or membership relationship with you, we will send you relevant information relating to our services.

If you wish to subscribe to, for example, newsletters, you can unsubscribe at any time with av.

In some cases, information is stored or forwarded to the relevant contact person. In these cases, information shall not be used for marketing unless consent has been obtained for this.

Our websites use cookies/information cookies in accordance with the rules applicable at any given time. The information is used to see, for example, how many people visit the website and how long the visit lasts. The information is only used for internal statistics and to improve the user experience of our customers. The information cannot be traced back to the individual user. If you wish to disable the use of cookies, you can do this in the settings of your browser. We also store search terms that users use in CMS and Google Analytics, this to continuously improve the user experience. We do not store IP addresses or other information that can be traced back to the user.

Who gets access to your information

We will only use necessary information to take care of daily operations and it will only be used internally.

Unpaid claims will be forwarded to debt collection companies. Furthermore, we will share your personal data with public authorities to the extent necessary to fulfill our legal obligations.

Beyond this, we will not share your personal data with other businesses unless you agree to this.

Length of storage of your personal data

Your personal data will not be stored longer than is necessary to fulfill the purpose of the processing or our statutory obligations. For example, the Bookkeeping Act requires us to keep detailed purchase history for five years.

If you ask us to delete your personal data about you, we will do so, unless we have a statutory duty to keep the personal data further or a legal basis.

Use of data processors

Frogner House enters into a data processing agreement with all businesses that process personal data on our behalf. There is no reason to process your personal data in any other way than as described in this declaration.